Job Description

Who We Are: Golisano Institute for Business & Entrepreneurship is a small, non-profit post-secondary institution committed to advancing the next generation of business leaders without the burden of debt. We empower individuals to take ownership of their personal success, become valuable contributors to their employers, and drive regional economic growth through an entrepreneurial mindset.

Our Commitment to Diversity, Equity, Inclusion and Belonging: Golisano Institute for Business & Entrepreneurship is dedicated to fostering an inclusive and diverse community. We welcome and encourage applications from individuals of all backgrounds, identities, and experiences. We are an equal opportunity employer and value the unique perspectives and contributions that each person brings to our team. We strive to create an environment where all members of our community feel respected, valued, and supported.

Position Summary

Golisano Institute for Business & Entrepreneurship seeks a Campus Center Front Desk Greeter (CCFDG) to serve as the welcoming face of the Institute, maintaining a professional and inviting presence at the front desk and main lobby while supporting daily operations and promoting a safe, student-centered environment. Reporting to the Assistant Vice President of Operations and Auxiliary Services, the CCFDG greets and assists visitors, manages front desk communications and administrative tasks, maintains a clean and organized lobby, and supports Campus Safety by monitoring building access, ensuring proper sign-in procedures, verifying student badge-ins, and reporting any concerns. The ideal candidate is personable, professional, and detail-oriented, with strong communication skills, exceptional customer service, and the ability to multitask effectively while upholding the Institute’s commitment to excellence, hospitality, and safety.

Major Responsibilities

Front Desk, Lobby Greeter

• Greet and welcome students, staff, visitors, and prospective students and their families in a professional, friendly manner, ensuring a positive first impression.
• Maintain the front desk and main lobby environment , ensuring it remains clean, organized, and welcoming at all times.
• Provide accurate information, directions, and general assistance to guests, students, faculty, and staff.
• Monitor lobby activity and collaborate with Campus Safety to uphold safety, security, and proper conduct within the front desk and lobby area.
• Record visitor arrivals and departures, maintaining accurate, complete visitor logs and ensuring compliance with access protocols.

Administrative Support

• Answer and direct incoming phone calls and inquiries; provide accurate information or route messages appropriately and promptly.
• Take clear and timely messages—by phone or in-person—and ensure they reach the intended recipients, prioritizing based on urgency.
• Draft and prepare professional communications including emails, letters, and reports, upholding institutional tone and standards.
• Perform clerical functions such as filing, copying, scanning, data entry, and maintaining organized physical and digital records with confidentiality.
• Support departmental scheduling by coordinating meetings, appointments, and conference room reservations.
• Receive, sort, and distribute incoming mail and packages; verify deliveries and notify recipients or arrange internal delivery as needed.

Access Management: Students, Visitors and Staff

• Manage the sign-in and check-in process for visitors and guests, ensuring all required identification and authorization steps are followed.
• Maintain accurate records of visitor badge assignments, access updates, and any changes to building entry permissions.
• Ensure students badge-in daily at designated stations for attendance tracking and safety accountability.
• Enforce building access policies and procedures to maintain a secure, well-regulated campus environment.

Other

• Perform additional responsibilities or special projects as requested to support departmental operations.

Physical Demands

• Ability to remain seated or stationed at the front desk for extended periods.
• Ability to stand, walk, and move throughout the lobby and surrounding areas as needed.
• Ability to bend, reach, and lift or carry items up to 20 pounds (e.g., packages, supplies, deliveries).
• Frequent use of a computer, telephone, and standard office equipment.
• Ability to speak clearly, hear, and communicate effectively in person and over the phone.
• Ability to maintain awareness of lobby activity and respond promptly to inquiries and safety concerns.
• Ability to work in a fast-paced environment with frequent interruptions and shifting priorities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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