Job Description
IDR is seeking a Cisco Voice SME to join one of our top clients for an opportunity in Dayton, OH. This role focuses on providing specialized technical support in voice communication systems within a dynamic network environment. The organization operates within the telecommunications and IT services industry, committed to innovative communication solutions.
Position Overview for the Cisco Voice SME:
- Provide expert level support and configuration for Cisco Unified Communications Manager (CUCM), including voice and video.
- Troubleshoot and resolve issues related to SIP Trunks, Call Plans, Cisco CUBE, and Cisco Expressway systems.
- Configure and manage network elements pertinent to unified communications infrastructure.
- Collaborate with cross-disciplinary teams to ensure seamless voice and video communication services.
- Maintain security clearances and adhere to security protocols in all network activities.
Requirements for the Cisco Voice SME:
- 6+ years of experience with Cisco Unified Communications Manager (CUCM), including Voice or Video
- 5+ years of experience with Network Engineering
- Experience with configuring and troubleshooting SIP Trunks
- Experience with configuring and managing Call Plans
- TS/SCI clearance
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