Job Description

We are seeking a friendly, hard-working Customer Service Representative who will be responsible for engaging with customers to process sales orders and responding to customer requests in a fast-paced environment! Dahl Consulting is currently partnering with a leading technology company. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Customer Service Representative for a contract-to-hire position! Interested? Get more details below.

• Start Date: ASAP
• Worksite Location: Eden Prairie, MN
• Compensation: $21.63 per hour
• Schedule: Monday-Friday with Hours between 7:00 AM–7:00 PM CST
• Note: Will be rotated into a 10:30 AM–7:00 PM shift every 6–7 weeks (A plus if you can do the 10:30am-7:00pm shift long-term)

What you’ll do as a Customer Service Representative:

• Perform consistently in measured core areas
• Meet average call, email, and quality expectations
• Proactively make delight calls to customers
• Minimize missed or late answered calls
• Consistently maintain a positive attitude and be an active and supportive team member
• Treat others with respect while speaking in positive words
• Be receptive to constructive feedback and deploy the Customer Service Golden Rule
• Share frustrations with someone who can make a difference or make a decision with the information
• Provide support to your team, department, and internal customers, emulating the ‘team-first, self-second’ mentality
• Develop relationships to address customer needs by involving the right people at the right time

What you need to become a Customer Service Representative:

• College degree or 4+ years of customer service experience
• Experience with Microsoft Office Suite products and applications
• Ability to deliver results; take personal responsibility for delivering maximum results
• Have a strong focus on the customer by serving them better than anyone in the industry
• Must communicate clearly; create clarity and understanding through clear communication

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:

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