Customer Solutions Engineer Job at Wells Street Growth, Chicago, IL

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  • Wells Street Growth
  • Chicago, IL

Job Description

Wells Street Growth is searching for a Customer Solutions Engineer on behalf of a client. Our client is a disrupter in the payments processing industry, with a product that allows businesses and their customers to receive funds instantly.

As their client base grows, there is a need to add a technical customer success professional to the team. There are three high level areas of responsibility that this person will have:

  • Help customers solve both non-technical and technical issues related to the platform
  • Contribute to increased platform usage/revenue by working towards customer retention and identifying opportunities to upsell
  • Aid in building a sustainable customer solutions practice

Skills that will make someone successful in the role:

  • Experience in a customer success role at a start up, with a connection to revenue
  • Prior work with SQL, to troubleshoot issues and examine customer data
  • Experience evaluating log files to determine the cause of technical issues

This role carries an expectation to be onsite in Chicago's West Loop neighborhood 4 days per week. We will be prioritizing candidates who are currently local to the Chicago area during the search.

Job Tags

Local area,

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