Job Description

Division:

TBC Corporate Services

Reports to:

Division Vice President

General Summary:

The Franchise Operations Specialist (FOS) will work closely in partnership with Franchise Business Consultants (FBC) and Division Vice President (DVP) to actively provide operational support to franchisees and in-store teams. The Franchise Operations Specialist is responsible for hands-on support designed to improve and evolve all systems, resources and processes in order to achieve operational goals at Divisional and National levels. The FOS role must be able to effectively support new and existing stores and transitions, take ownership of operational components and program initiatives, enhance same store sales growth, and consistently deliver required training in the field.

Specific duties & responsibilities include:

• In-Store Training: Coach store teams on brand-specific processes and best practices, with a strong focus on delivering best-in-class customer service.
• Franchisee Onboarding: Partner with new franchisees to ensure successful initial setup and seamless implementation of brand procedures and standards.
• Special Events: Support the rollout and training of new company initiatives, coordinate vendor training sessions, and assist with regular franchisee meetings and conferences.
• Analyze and act on operational data from the POS system to identify trends, performance gaps, and improvement opportunities
• Review and interpret Profit & Loss statements to support financial performance and accountability
• Facilitate group training sessions for store-level teams and franchisees
• Develop and deliver engaging presentations using PowerPoint and other tools
• Utilize Microsoft Excel, Outlook, and other Microsoft Office applications to manage schedules, reports, and communication
• Adapt quickly to various POS platforms and internal systems
• Support multiple initiatives and projects simultaneously, maintaining a strong sense of urgency and attention to detail

Job Requirements:

• Minimum of 3 years in an automotive service management or multi-unit operational role (preferred)
• Strong understanding of automotive store operations, customer service processes, and team leadership
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, etc.)
• Experience with reading and analyzing POS reports and P&L statements
• Strong presentation and communication skills; comfortable speaking in front of groups
• Technologically fluent, with the ability to learn new systems and software quickly
• Self-motivated and organized; capable of independently managing a dynamic workload with shifting priorities
• Able to travel extensively (up to 85%) across multiple states, including some nights and weekends

Demonstrable Skills

• Public speaking
• Ability to challenge, motivate, influence, and communicate effectively.
• Results focused and goal orientated.
• Strong organizational, territory, time management, and customer follow-up skills
• Microsoft Office Skills: PowerPoint, Word, and Excel
• Ability to effectively manage costs/expenses.
• Customer service orientation and a high level of professional integrity and understanding that success through other people’s performance is vital to the job
• Strong telephone, verbal, and written communication skills
• Possesses the ability to work well under pressure and handle multiple tasks.

Why Join Midas?

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.

Job Tags

Similar Jobs