Job Description

About Padel Haus

Padel Haus is New York City’s premier padel club, setting the gold standard for the sport with world-class facilities in Williamsburg and DUMBO, Brooklyn and Nashville, TN. Designed to offer an unparalleled playing experience, our state-of-the-art indoor courts cater to players of all levels, from beginners to seasoned professionals. More than just a club, Padel Haus is a thriving community where passion for the game meets an exceptional social atmosphere.

Building on our success in New York, we are proud to announce the opening of our brand-new  Atlanta location, bringing the Padel Haus experience to an even wider audience. With a commitment to excellence in service, facility quality, and player engagement, we continue to redefine the sport in the U.S.

Our location is in West Midtown, Atlanta at 950 West Marietta St NW, Atlanta, GA 30318.

Position Overview

This is not your typical front desk job! The  Front Desk/Concierge plays a vital role in delivering an exceptional experience to members and guests by developing rapport with our members and players, managing reservations, facilitating check-ins, and maintaining the club’s high service standards. This position is perfect for individuals with strong customer service skills, a passion for racket sports, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Act as the first point of contact and warmly welcome and assist all members, guests, and visitors, ensuring a seamless check-in process.
• Demonstrate a solid understanding of padel, including its rules and history, while also effectively communicating Padel Haus’ mission, values, and offerings to members and guests.
• Manage court reservations, private lessons, program and clinics enrollments, and tournament registrations through our booking system.
• Process payments, membership fees, and retail transactions using the POS system.
• Provide information about Padel Haus facilities, events, and programs while promoting membership benefits.
• Maintain the front desk, lobby area, court spaces, and locker rooms ensuring a clean, organized, and professional appearance.
• Support daily operations, including opening and closing procedures.
• Monitor court schedules, communicate updates, and assist with any player inquiries.
• Assist in inventory management for merchandise and retail sales.
• Address member concerns professionally and escalate issues as necessary.
• Assist in other administrative tasks as directed by the Concierge supervisor. 

Required Skills & Qualifications

• Excellent interpersonal and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multitask in a fast-paced setting while maintaining attention to detail.
• Basic proficiency in POS systems and booking software (training provided).
• Knowledge of padel or a willingness to learn about the sport and club policies.

Physical Requirements

• Ability to stand and move around for extended periods.
• Must be able to lift up to 25 pounds occasionally.

Additional Details

• This position requires evening and weekend availability.
• Prior hospitality, fitness club, or sports facility experience is a plus.

Why Join Padel Haus?

At Padel Haus, we are passionate about growing the sport and providing a best-in-class experience for players of all levels. As Club Director, you will have the opportunity to shape the culture and success of our newest location in Atlanta while working alongside a dedicated team of professionals.

If you are a driven leader with a passion for sports, community engagement, and business growth, we invite you to apply and be part of the Padel Haus family!

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