Job Description

Product Fulfillment Specialist

This is a contract, hybrid position based in Sunrise, FL

Are you someone who thrives on precision, organization, and follow-through? As a Product Fulfillment Specialist , you’ll ensure every member receives their materials accurately and on time—playing a key role in delivering the exceptional service our members count on. This position is ideal for someone who takes pride in accuracy, enjoys supporting operational excellence, and wants to contribute to a mission-driven organization that protects families with compassion.

Work Location: Sunrise, FL

Work Schedule: Monday - Friday, 9:00 AM - 5:00 PM. 3 days per week in office after initial training period

What You Will Do

Reporting to our Product Fulfillment Supervisor, you’ll handle essential fulfillment operations that ensure members receive the materials and service they deserve. In this role, you will:

• Organize and analyze all return-to-sender mail and bad address files, tracking and reporting data to the Fulfillment Supervisor.
• Assist with monthly invoice processing by filtering fulfillment orders and booking expenses to the appropriate sales channels.
• Perform accurate data entry and provide transactional support related to member fulfillment.
• Communicate with fulfillment partners to ensure timely and accurate delivery of materials.
• Manage and resolve all incoming Fulfillment Jira tickets daily.

What You Bring

• High school diploma or GED required; at least two years of customer service experience preferred.
• Excellent verbal and written communication skills, with professionalism in member interactions.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Advanced proficiency in Microsoft Office and comfort navigating multiple systems.
• Fast and precise data entry skills with a commitment to accuracy.
• Effective time management and organizational skills to handle multiple priorities.

Why We Think You’ll Love This Opportunity

You’ll join a dedicated team in a fast-paced environment where precision, teamwork, and service make a difference every day. You’ll have the chance to support our members, enjoy hybrid work flexibility, and grow your career with a company that values people and purpose equally.

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