Help Desk Support Technician Job at Saxon Global, Seville, OH

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  • Saxon Global
  • Seville, OH

Job Description

Title: Support Desk Technician I

Location: Seville, OH (Onsite) zip code is 44273

Duration: 12 Months Contract

Entry-level to mid Support Desk role focused on front-line IT support for bank associates.

Key Responsibilities

  • Answer Service Desk calls/emails; create and manage tickets (first-call resolution focus)
  • Troubleshoot workstation hardware/software; escalate to Tier 2/3 as needed
  • Perform basic preventive maintenance on PCs, printers, peripherals
  • Place service calls with vendors
  • Support AD password resets and basic user admin

Key Skills

  • Exceptional customer service, verbal and written communication
  • 1–2 years IT support or A+/MS certification
  • Experience with Windows desktop OS, Active Directory, basic hardware
  • Strong documentation, analytical, and problem-solving skills
  • Must adhere to banking compliance standards (BSA/AML/OFAC, etc.)

Job Tags

Contract work,

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