Information Technology Service Delivery Manager Job at Medasource, Columbus, OH

S01mbG4vYm5JalVHVEVRYUVoM1g3cUJCemc9PQ==
  • Medasource
  • Columbus, OH

Job Description

Position : IT Service Deliever Consultant

Location: Columbus, OH 43202

Duration : 6 month contract to hire

Start Date: ASAP

Job Description:

Our Client is in the process of Modernization within their IT space (Data, Infrastructure, Automation/AI, Applications, etc…). As a part of this focus, they want to bring in a high level resource who can drive the IT Service Delivery, and optimize the use of their data to help the IT Teams better serve the business going forward as they continue to modernize.

Role Responsibilities

  • Lead the end-to-end delivery of IT services across business units, ensuring performance, reliability, and adherence to SLAs.
  • Maintain service catalogs, service level agreements (SLAs), and operational-level agreements (OLAs).
  • Monitor service performance metrics and develop continuous improvement plans.
  • Implement and improve ITIL/Service Management frameworks: Incident, Problem, Change, Request, and Configuration Management.
  • Develop and manage standard operating procedures (SOPs), playbooks, and escalation paths.
  • Work with cross-functional teams to drive process maturity and reduce service disruptions.

Stakeholder & Customer Engagement

  • Serve as the primary IT liaison for business units, ensuring service alignment with operational and strategic goals.
  • Facilitate regular communication with stakeholders, including service reviews, performance updates, and improvement roadmaps.
  • Capture and drive resolution of service-related needs, pain points, and enhancement requests..

Job Tags

Contract work, Immediate start,

Similar Jobs

Lexi

Software Engineer - Founding Job at Lexi

 ...isoptimized for clinical workflows and engineered with HIPAA-grade privacy to protect...  ...The Role Were hiring a Founding Software Engineer to help architect the core systems...  ...helping us deliver reliable, subsecond experiences in clinical environments. Youll collaborate... 

Gpac

Freight Broker- Remote Job at Gpac

 ...partnering with a fast-growing, customer-focused freight brokerage with deep roots in the...  ...we're looking for experienced freight brokers who know how to move freight, build relationships...  ...You Bring to the Table3+ years of experience as a freight broker or agent, with a... 

Seres Smith Consulting

Controller - Goodwill Industries of Tulsa Job at Seres Smith Consulting

 ...Executive Officer Job Function: Accounting Job Code: Job Summary: The Controller is the chief accounting strategist for Goodwill Industries of Tulsa. Reporting to the President and Chief Executive Officer, the position provides vision and leadership for... 

PM Pediatric Care

Pediatric Urgent Care- Medical Assistant (Full-time) West Hartford, CT Job at PM Pediatric Care

 ...pediatric medical assistant to apply their skills in a pediatric urgent care setting and assist with primary patient care based on...  ...distress by responding to emergencies and notifying medical team (nurse, urgent care tech, and physician) Maintains operations by following... 

AC, Inc.

Shop Foreman Job at AC, Inc.

POSITION SUMMARY: Oversee the daily operations of the manufacturing shop floor.Ensure production schedules are met, quality products are produced, and all Team Members work in a safe, productive, and efficient manufacturing environment.The position reports to the COO...