Job Description

Position: IT Desktop Support

Compensation: $30 - $37/hour, depending on experience

Location: Oklahoma City, Oklahoma

Inceed has partnered with a great company to help find a skilled IT Desktop Support to join their team!

This role is ideal for someone who enjoys being hands-on and visible in a professional IT support environment. You’ll handle day-to-day desktop support, work directly with end users, and be part of a team that values responsiveness and professionalism. It’s a long-term opportunity with half-day Fridays and remote work every third Friday.

Key Responsibilities & Duties:

• Provide Level 2 & Level 3 IT support
• Manage Windows 11 systems and troubleshoot issues
• Conduct PR refresh in corporate environments
• Handle AV setups and conference room equipment
• Deliver deskside support and problem-solving
• Resolve around 50 tickets daily with the team
• Ensure excellent customer service and communication
• Engage in critical thinking for problem resolution

Required Qualifications & Experience:

• 4+ years in professional IT support roles
• Proficiency in Windows 11
• Experience with PR refresh projects
• Knowledge of AV systems and equipment
• Strong deskside support skills
• Excellent problem-solving abilities
• Exceptional customer service skills

Nice to Have Skills & Experience:

• Experience in fast-paced environments
• Familiarity with large corporate IT setups

Perks & Benefits:

• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

If you are interested in learning more about the IT Desktop Support opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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