Job Description

About the Company: Modern Midstay is a real estate hospitality startup that acquires, renovates, furnishes, and manages charming apartments in the best neighborhoods. With 11 buildings and 60 units, we’re the largest owner-operator of mid-term (1-12 month) furnished rentals in Denver, CO. Our typical guests are travel nurses, people moving to/from Denver, remote workers, and students. Since 2021, we’ve grown our portfolio to $15M in real estate and $2M in annual revenue. Join us as we double our business in the next two years through new acquisitions and market expansion.

Check us out @ Modern Midstay | Airbnb Profile | Furnished Finder Profile | Google Business

Role Context: This role is ideal for an ambitious property or facilities manager who gravitates toward the operations and service side of property management (as opposed to leasing). You’ll build both the traditional property management function plus the hospitality operations unique to our mid-term furnished rental business (turnover cleans, supplies, guest support). It’s a “Player-Coach” role with a lot of growth potential. You’ll do everything at first and build out a 1099 and vendor team as we scale.

Responsibilities

Repairs & Maintenance

• Lead maintenance operations through a team of part-time hourly staff and third-party vendors
• Directly respond to and coordinate with guests and tenants. Work with Guest Bookings & Support Manager to problem-solve urgent guest or property-related issues
• Track support tickets / work orders through our task management system (Breezeway)
• Troubleshoot, inspect, and dispatch contractors as needed for issues reported by guests (appliances, WiFi, leaks, batteries, bulbs, etc). Handyman skills preferred, but not required
• Be on-call after normal business hours on nights, weekends, and holidays, as necessary

Contract Services & Vendor Management

• Establish and manage scheduling and performance of recurring services & seasonal maintenance (landscaping, pest control, porters, trash, HVAC, AC install/removal, security)
• Coordinate inspections (Boiler, Fire, Backflow, Insurance)
• Manage scoping, bidding, and project management for CapEx projects and renovations
• Maintain key property information in our systems and onboard new properties
• Create and oversee operating budgets

Hospitality Operations ( Note: We have 52 mid-term furnished rentals with an average stay of 2-3 months. This results in about 20 turnovers per month. We also have eight annual, unfurnished rentals)

• Coordinate the turnover cleaning schedule with guests and our cleaning company
• Establish and manage an inspection process to monitor the cleaning performance and maintain the quality of our furnished units (furniture, kitchen gear, appliances, fixtures, etc)
• Conduct all initial inspections and hire, train, and manage team of inspectors as we grow
• Keep our supply closets stocked and organized with consumables, batteries, bulbs, etc

Qualifications:

• Experience in property or facility management required
• Education/experience in real estate, engineering, property management, or trades preferred. Handyman skills are a plus, but a curiosity for how things work and problem solving is most important
• Ability to source, build relationship, coordinate with and manage vendors and contractors
• Highly responsive and reliable with strong attention to detail
• Reliable, consistent transportation
• Availability to be on-call for nights, weekends, and holidays, as necessary for emergencies
• Problem-solver with an optimistic mindset and ability to make quick, smart decisions
• Proficient with desktop and mobile communication and task tracking tools. Experience with property management and STR platforms (Airbnb, Buildium, Breezeway) and CRM and task management software (gsuite, Monday.com, Slack, Hubspot) preferred.
• Early adopter of AI tools (eg, ChatGPT) and curiosity around how we can leverage it at work

Other Details:

• Compensation: $60k to $70k initial salary with potential of merit-based increases in less than a year for meeting/exceeding goals
• Benefits: 15 PTO days
• Location: Denver with 60-70% of time spent in the field. New office will be in City Park
• Manager:

To apply, please send an email to ben@modernmidstay.com titled “Applying for Property Operations Role.” In your email, tell us why you’re the best person for this role and attach your resume.

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