Job Description

Mid-Continent Group , a member of Great American Insurance Group, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy, and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine, and Umbrella products.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.

At Mid-Continent Group, we embrace diversity and recognize the immense value that comes from uniting people with different cultures, backgrounds, and experiences to achieve business goals. We are dedicated to fostering an inclusive culture and believe that valuing diversity is a crucial leadership quality. Our objective is to create a workplace where every employee feels included, empowered, and equipped to perform at their highest potential.

Mid-Continent Group is looking for an experienced Senior Claims Representative/Claims Specialist to join our diverse claims team. The position will focus on adjusting construction defect losses nationwide and include complex litigated claims. A successful candidate will be able to demonstrate excellent writing, analytical, communication, and organizational skills. The preferred candidate will work from one of our downtown corporate locations in Tulsa, Oklahoma or Cincinnati, Ohio on a hybrid work schedule. Remote opportunities will be considered.

Essential Job Functions and Responsibilities:

• Manage an inventory of claims of significant size, complexity, or a specific line of business. Investigate and maintain claims:
• Review and evaluate coverage and liability.
• Secure necessary information (i.e.: reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims.
• Work toward the resolution of claims files, and attend arbitrations, mediations, depositions, or trials as necessary.
• Affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
• Convey the most complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties maintaining a professional demeanor in all situations.
• Ensure that claims payments are issued in a timely and accurate manner.
• Ensure compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements.
• Obtain and maintain appropriate licensure in applicable venues.
• Serve as the technical expert on a product(s) and/or line of business.
• Evaluate and make recommendations to executive management on internal and external issues of strategic importance to a product(s) and/or line of business.
• Plan for and ensure that performance targets are met.
• Interact with underwriting and marketing regarding claims trend issues.

Job Requirements :

• Generally, 5+ years of experience handling small to medium size construction defect losses and litigation.
• Bachelor’s degree or equivalent is required.

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