Job Description

We are seeking a temporary Sr. Program Administrator for a very important client.

Job Purpose: Responsible for all administrative aspects of the program. Works closely with the Program Manager and with various departments to meet program delivery goals. Maintains direct contact with customers and with operations personnel to ensure positive relationships are maintained and customer expectations are met. Provides customer reporting. Receives customer requests and prepares documents related to processing returns (RMA). Updates databases. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Responsibilities:

• The Program Administrator will assist in managing the business relationship between assigned customer and the manufacturing facility to ensure that customer expectations are met and/or exceeded.
• This person will also help in managing customer backlog to meet required on time delivery, resolving AR issues, driving E&O resolution and reporting key business indicators.
• The Program Administrator will be managing all commercial aspects of the business including product margin, product pricing (Price effectivity, Inventory Re-valuation), RMAs, and ECO's with the customer.
• This person must understand contractual obligations by all parties and ensure that they are fulfilled (e.g. payment, delivery, inv, etc)

Education and Experience:

• Must be proficient in Microsoft Office; Excel, Word, PowerPoint.
• 6+ years of experience in customer service or program administration
• Strong verbal and written communication skills.
• Must be able to work independently & quickly while under pressure in a fast paced environment

Benefits include:

-MEC/ACP Medical

-Voluntary Dental, Vision, Life, Supplemental Income

-401k (must meet requirements)

-sick leave as required by state/county

ATR International Inc will not sponsor applicants for the following work visas H1B and STEM OPT I-983 form.

Pay Range: $32-36/hr

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