Job Description

BettingJobs is currently recruiting for a leading iGaming supplier. This client is looking to hire a System Administrator to join their team based in New Jersey .

Responsibilities:

• Provide 1st- and 2nd-line technical support via Jira Service Desk, in person, and through Slack.
• Diagnose and resolve issues with hardware, software, peripherals, network access, and operating systems (primarily macOS).
• Configure and install laptops, desktops, printers, mobile devices, CCTV, ACS, meeting rooms, and other IT equipment.
• Perform daily IT system maintenance, including updates, patches, and performance checks.
• Document incidents, solutions, and internal knowledge base articles (Confluence).
• Maintain IT asset inventory and lifecycle management (Jira Assets).
• Manage and troubleshoot LAN, Wi-Fi, and VPN access (Palo Alto).
• Support onboarding and offboarding, including equipment provisioning, access setup, and security configuration.
• Set up complete workstations for new employees (email, accounts, systems).
• Support A/V and conferencing equipment, including meeting room and media class setups.
• Follow up with users to confirm resolution and gather feedback.
• Contribute to continuous improvement of support processes and user satisfaction.
• Collaborate with other IT teams for escalations and cross-functional troubleshooting.

Requirements:

• Minimum 3 years of experience in a technical support or system administration role.
• Proficiency with macOS systems (Windows will be a plus).
• Ability to diagnose and resolve basic technical issues independently.
• Strong knowledge of IT support tools and ticketing systems (e.g., Jira).
• Excellent oral and written communication skills in English (Any others will be a plus).
• Ability to manage multiple priorities in a fast-paced environment.
• Service-oriented mindset with a focus on user experience and reliability.

Nice to have:

• Experience working in a service desk environment with SLA-based response times.
• Familiarity with MDM systems for managing Apple devices (e.g., Jamf).
• Hands-on experience with MikroTik and Ubiquiti network devices.
• Knowledge of CCTV and access control systems.
• Experience supporting AV/meeting room equipment (Logitech, Crestron, etc.).
• Basic scripting (PowerShell, Bash) or automation skills for desktop provisioning.
• Understanding of ITIL or similar IT service management frameworks.

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