Job Description
DESCRIPTION
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA
Are you passionate about shaping the future of Third party security through user-centered research? Secure Third Party Tools (S3T) is seeking a customer-obsessed UX Researcher to join our team and uncover insights that will help reimagine the future of secure third party tools.
You will lead in-depth studies to deeply understand the needs, behaviors, and pain points of builders, security stakeholders, and translate those insights into actionable opportunities that shape product strategy and experience design. Our mission is to elevate and maintain Amazon's security standards, ensuring the highest level of protection for our diverse customer base, including shoppers, Amazon builders, and internal security & compliance team. We are looking for a mixed-methods researcher who can generate evidence-based insights that drive product clarity, customer trust, and meaningful outcomes at scale.
Key job responsibilities
Lead comprehensive journey mapping, Jobs-to-Be-Done, and exploratory research to understand builders, security stakeholders needs across third party security.
Design and execute mixed-method research studies across in-person, remote, diary studies, contextual inquiry, surveys, usability testing.
Inform segmentation, mental models, and persona development for S3T group.
Partner closely with Product, Design, Engineering, Data Science, and Business stakeholders to integrate insights into roadmaps, experiments, and long-term strategy.
Synthesize findings across multiple research workstreams to identify patterns, opportunities, risks, and unmet needs.
Influence decision-making through clear storytelling, artifacts, and strategic recommendations.
Advocate for the customer perspective across the organization and elevate research maturity.
A day in the life
The Secure Third Party Tools (S3T) engineering team develops and maintains advanced security solutions to protect customers' data across Amazon's third-party partnerships. We build robust capabilities to establish and enforce security standards for third-party partners (3Ps), while continuously assessing, monitoring, and remediating potential vulnerabilities. Our mission is to elevate and maintain Amazon's security standards, ensuring the highest level of protection for our diverse customer base, including shoppers, Amazon builders, and internal security & compliance teams. Through innovative tools and frameworks, we help create a more secure ecosystem for all stakeholders.
About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
BASIC QUALIFICATIONS
- 3+ years of proven success leading User Research projects with demonstrated impact experience
- Bachelor's degree in HCDE, Human Factors, Cognitive Psychology, or a related field
- Experience in leading User Research projects with demonstrated impact
- Experience (end to end) with all aspects of research (study design, recruiting, moderation, analysis, reporting)
- Experience with lab-based user testing, remote testing, iterative prototype testing, survey design, and usage of multiple methods within a study
- Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
- Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
Job Tags
Full time, Work experience placement, Remote work, Flexible hours,