Job Description

Wellness Program Lead

Austin, TX

Overview

The Wellness Program Lead is a key driver of Highspring's wellness strategy, supporting mental health and well-being in the workplace. In this role, you will partner with Operations Leaders to deliver a high-quality, data-driven wellness program that fosters resilience and psychological safety across teams. You will oversee on-site counselors and the program manager to ensure consistent, impactful delivery and engagement. This full-time role supports both Highspring employees and our global clients, ensuring wellness initiatives align with operational goals and measurable outcomes.

The Wellness Program Lead reports to the Director of Trust & Safety Operations. This position is currently hybrid at our North Austin location.

Responsibilities

• Serve as the primary connection between the program, operations teams and client representatives ensuring alignment and collaboration
• Oversee day-to-day operations of the Wellness Program, ensuring quality, consistency, and confidentiality
• Supervise and support the on-site counselors and program manager, maintaining high professional standards of care and service delivery
• Develop and maintain wellness frameworks tailored to the unique needs of Trust & Safety and other high-resilience teams
• Coordinate wellness assessments, trainings, and interventions informed by data insights and organizational goals
• Lead the collection, analysis, and presentation of wellness program data to measure engagement, effectiveness, and ROI
• Prepare regular reports summarizing trends, outcomes, and recommendations for leadership and clients
• Contribute to client presentations and business reviews
• Collaborate with leadership and cross-functional teams to integrate wellness data into broader performance metrics
• Translate wellness insights into strategies that align with organizational objectives and strengthen team well-being
• Evolve program offerings based on data, feedback, and industry best practices
• Support the development and delivery of Wellness as a Service initiatives for clients, extending Highspring's wellness expertise beyond internal programs

Minimum Qualifications

• Bachelor's degree in Psychology, Organizational Development, Public Health, or related field; advanced clinical degree preferred
• Relevant clinical licensure or certification, such as Registered/Clinical Psychologist, LCSW, LPC/LPC-S, or LMFT, demonstrating expertise to guide and oversee employee wellness programs
• Familiarity with evidence-based modalities (e.g., CBT, EMDR, DBT, trauma-informed care) is highly desirable
• 3+ years of experience designing, implementing, or managing wellness programs in organizational or high-resilience settings
• Intermediate Google Workspace and/or Microsoft Office experience, including spreadsheets
• Strong interpersonal skills with the ability to partner with leadership, cross-functional teams, and external stakeholders to promote wellness initiatives
• Ability to analyze program metrics, assess engagement and translate insights into actionable recommendations
• Familiarity with Trust & Safety, BPO operations, or high-stress work environments is a plus

Schedule Requirements

• 3 days in-office / 2 days WFH
• Flexible schedule (CST core hours) with limited after-hours meetings (approx. 1-2 hours/month)

This Role Offers:

• Full Time (40 hrs/week), salary
• Flexible Time Off, 7 paid national holidays per year, parenting leave
• Access to Health/VIsion/Dental insurance, Employee Assistance Program and more

Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Desired Skills and Experience

* Bachelor's degree in Psychology, Organizational Development, Public Health, or related field; advanced clinical degree preferred
* Relevant clinical licensure or certification, such as Registered/Clinical Psychologist, LCSW, LPC/LPC-S, or LMFT, demonstrating expertise to guide and oversee employee wellness programs
* Familiarity with evidence-based modalities (e.g., CBT, EMDR, DBT, trauma-informed care) is highly desirable
* 3+ years of experience designing, implementing, or managing wellness programs in organizational or high-resilience settings
* Intermediate Google Workspace and/or Microsoft Office experience, including spreadsheets
* Strong interpersonal skills with the ability to partner with leadership, cross-functional teams, and external stakeholders to promote wellness initiatives
* Ability to analyze program metrics, assess engagement and translate insights into actionable recommendations
* Familiarity with Trust & Safety, BPO operations, or high-stress work environments is a plus

Job Tags

Full time, Work at office, Local area, Work from home, Flexible hours,

Similar Jobs