Job Description

Client Systems Engineer (MSP Experience Required)

Location: Lake Forest, CA (Orange County)

Compensation: $28–$32+ per hour (Target Salary ~$62K, up to ~$66.5K DOE)

Employment Type: Full-Time, Hourly (Overtime Eligible)

About the Role

An established and growing Cloud & Managed Service Provider (MSP) in Orange County is seeking a Client Systems Analyst to support high-value clients, handle escalated tickets, and assist with light project work. This role is ideal for a customer-focused technician who enjoys solving complex issues and working directly with clients onsite.

You’ll be part of a collaborative MSP team helping organizations modernize their IT environments—moving from on-premise systems to cloud-based solutions—while delivering exceptional service and communication.

What You’ll Do

• Resolve escalated Tier 2 tickets and support service desk operations
• Work onsite with key clients throughout Orange County
• Support and upgrade client IT infrastructure (on-prem → cloud migrations)
• Provide application, desktop, server, and networking support
• Manage and support Azure, Azure AD, and Microsoft 365 environments
• Administer Active Directory and user provisioning
• Configure and install hardware, software, and endpoint security solutions
• Assist with networking equipment (firewalls, switches, routers)
• Support onboarding/offboarding and system setup for new hires
• Collaborate on project-based initiatives alongside senior engineers

Required Technical Experience

• MSP experience is required
• Azure AD & Microsoft 365 (daily hands-on support)
• Azure environment management
• Networking experience , including SonicWall firewalls
• Familiarity with Kaseya and Datto
• Windows 7/10 and Windows Server (2008–2016)
• macOS support experience
• Endpoint security implementation
• Remote support tools and diagnostics

Ideal Candidate Profile

• Excellent communicator—professional, polished, and client-facing
• Eager to learn and grow within an MSP environment
• Tenacious problem-solver who takes ownership of issues
• Comfortable commuting to client sites within Orange County
• Local to OC

Work Environment & Schedule

• Onsite requirement: Office-based in Lake Forest for the first 6 months
• WFH eligibility: After 6 months, work-from-home options may be granted based on performance
• Client onsite support may be required up to 5 days per week (within OC)

Benefits & Perks

• Health, Dental, and Vision Insurance
• 401(k) with company matching
• Generous Paid Time Off
• Paid overtime
• Travel and education reimbursement
• Career growth within a stable and expanding MSP

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