Job Description

Clinical Delegation Coordinator

Location: 1000 E. Warrenville Road, Naperville, IL 60563

Onsite in Naperville for training and then able to work fully remote

Contract: 2025-11-03 to 2026-06-30

BASIC FUNCTION

This position is responsible for ensuring compliance of the Utilization Management (UM) and Quality Review (QR) functions performed by the Medical Groups/IPAs participating in the networks of BCBSIL's HMOs. Evaluates the need for, designs, and implements educational seminars for Medical Groups/IPA staff, assists in benefit determinations, and provides support on transplant requests, benefit terminations and Individual Benefit Management Program (IBMP) cases.

ESSENTIAL FUNCTIONS

• Reviews and evaluates UM/QR plans for prospective and existing Medical Groups/IPAs in the HMO networks. Prepares reports on findings and communicates outcomes to Medical Groups/IPAs and HMO management.
• Communicates contractual requirements to medical groups, IPAs, and contract management firms, corporate headquarters including but not limited to utilization management, quality review, clinical, and non-clinical quality improvement.
• Monitors UM activities of Medical Groups/IPAs to measure adherence to HMO UM/QR standards by conducting annual UM/QR audits. Evaluates results, prepares reports on findings, and communicates outcomes to Medical Groups/IPAs and HMO management.
• Oversees the development and implementation of corrective action plans for deficient Medical Groups/IPAs as a result of Utilization Management statistics, non-compliance with UM policies and procedures, UM/QR plan reviews, and UM/QR audits. Coordinates with Corporate Audit department regarding corporate site audits and related corrective action plans. Performs follow-up reviews, additional on-site visits, and audits as needed.
• Designs and implements in-services, seminars, and special presentations which promote the UM/QR process in order to provide educational support to Medical Groups/IPAs. Travels to medical groups and IPAs for audits and in-services.
• Prepares cost analyses and makes recommendations to the Medical Director(s) on extra contractual benefit requests. Communicates decision to Medical Group/IPA and monitors usage of approved extra contractual benefits.
• Provides necessary administrative support to assist Medical Groups/IPAs with unusual benefit requests, transplant cases, benefit terminations, IBMP cases, and other special issues. Coordinates activities of support staff.
• Assists management with the annual review and revision of UM/QR standards and audit tools to ensure compliance with NCQA and BCBSI HMO requirements.
• Works in close partnership with Network Consultants to develop strategies which will improve overall Medical Group/IPA performance and promote positive outcomes. Coordinates the transition of care for new and existing members who are currently undergoing a course of evaluation or medical treatment.
• Communicates trends and overall program performance to management.
• Participates on various related committees as necessary.12. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

JOB REQUIREMENTS

• Registered Nurse (RN) with unrestricted license.
• 3 years clinical experience with 2 years' experience in utilization review, quality assurance, or statistical research.
• Clinical knowledge, knowledge of the UM/QR process , and knowledge of managed care principles .
• Analytical, verbal and written communications skills.
• Current Illinois driver’s license.
• Able and willing to travel, including overnight stays.

Please list any other HCSC locations that the contractor can work from, if applicable:

300 E. Randolph (Chicago HQ)

Required Qualification(s):

Registered Nurse or Licensed Clinical Social Worker

Preferred Qualification(s):

UM Experience preferred.

NCQA Accreditation standards experience preferred.

Managed care experience.

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