Job Description

Insight Global is looking to add a Sr. Patient Services Coordinator to the team of a large oncology provider in Denton, Texas. This role is the face of the clinic; greeting patients, managing check‑in/out, scheduling, handling calls, collecting co-pays, and ensuring smooth communication between patients and clinical teams. They maintain accuracy, professionalism, and efficiency across all front office operations while upholding confidentiality and compliance standards.

Day to Day:

• Greet patients/families, check them in, notify clinical staff, schedule follow-ups, and provide appointment details.
• Register patients, update demographics/insurance, handle cancellations, reschedule visits, maintain lobby/forms, and keep charts organized.
• Answer/screen incoming calls, route messages, handle routine questions, and page clinical personnel as needed.
• Collect co-pays/balances, proof paperwork, provide receipts, and ensure accurate documentation.
• Maintain HIPAA standards, follow US Oncology compliance program, and support office procedures.

Must Haves:

• 5+ years front medical office or patient access experience in a clinic or hospital setting
• Strong experience with insurance verification, co‑pay collection, and scheduling systems
• Proven ability to manage high‑volume check‑in/check‑out, multi‑line phones, and fast clinic workflows
• Proficiency in Microsoft Office (Outlook, Word, Excel) and EMR scheduling/registration platforms

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